Policy - The Grls Room

Shipping & Policies

Welcome

Just a girl, doing what she loves, and wants to share it with others who may need a little help creating!

Payments

We would like buyers to pay before the creation process starts to secure your order with us. That way we can get it started.

We accept all types of payments!

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

**PLEASE READ!! The shipping date that is attached to your order is not when you will receive it!

- *Please allow some extra time due to the very busy season!*
- I have a very crazy schedule.
-I have a full-time job aside from this :)) All orders go out on the weekends and Monday.
-Your orders may take longer than expected! -

**Creation time is 2-3 weeks, this is currently wedding season, I sincerely apologize - please don't hesitate if you have any questions regarding this! I will do my best, I understand those who are eager to receive their boxes!! :) thank you for understanding! xx

All orders are shipped USPS Priority Mail Flat Rate, unless otherwise noted, if you would require special shipping or receive date please don't hesitate to ask!

For individual shipping please go back to my shop and purchase the listing tilted "individual shipping" and you will see many set options, please purchase the one for the correct set that you will need.

For Individual and regular shipping, we have noticed USPS takes longer to deliver. There is no guarantee that it will take 2-5 business days. Sometimes it takes a few days more sometimes less. We are not sure why.

Depending on Weather conditions and Holiday seasons USPS shipping may also be delayed. This is not our fault but we will always do our best to solve the issue if a package is lost or delayed!

We CAN ship internationally, if you would like us to do so for you please DM me and I will create a custom listing for you including shipping :)

Don't Hesitate to ever let us know your thoughts and questions!

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Returns and exchange details

Cancellation requests are to be made NO longer than 24 hours after placing your order to receive a refund. Although, If it has been over 24 hours and you are unhappy with your purchase because of it being damaged or something was done the wrong way on our behalf, then we are more than happy to fix it for you or create you something better!

If a package does get lost due to shippings fault, we go through all the steps in getting a full refund, and we will create something new for you and re-ship!

If a package arrives later than you expected and we did everything on our end to get it to you on time but due to weather or shippings fault it does not, there are no refunds, unfortunately. Although we would love to! USPS does not offer refunds if a package arrives to its destination, therefore, we could not offer any refunds.

Please understand our policies :) we cannot control everything :) it is up to you to read and understand these policies!

As long as you are happy, we are happy.

Xx

Additional

All orders are and can be customized to however you desire!

All creation time for all orders that contain 1-12 balloon gift boxes is currently is 2-3 weeks. Anything over this amount please inquire for creation time. For Bulk orders please inquire for more information, pricing, and creation time.

Please do not wait longer than 1 week to pop. It is preferred to POP within 1-2 days.

Creation time for all invitation orders is 4 weeks.

If you don't see what you're looking for please inquire for details.

Frequently Asked Questions

Custom and personalized orders

All balloon orders come with;
-PopMe tag
-Secret message inside balloon (for DIY orders it is not inside the balloon but comes in the package!)
- Name of recipient on card
- Ribbon
- Mixture of confetti colors
- Brown or White Box
- Balloon

Sizing details

Balloon size is 4"
Box Size is 4"x4"x4"

Care instructions

For Balloon orders - we do not recommend waiting longer than 1 week to give them to the recipients.

For Mugs - please hand wash gently, no dishwasher :)

Gift wrapping and packaging

Gift wrapping is available! Please see my shop for the listing!

Wholesale availability

Please DM for details if you are interested in wholesale :)